Can I try a wedding dress before I buy it?
All of our sale wedding dresses are shop samples and are based at either our Hove shop MODE Bridal; or our Worthing shop Whyte Weddings. You can book in an appointment and try the gowns on, which will also enable you to have the full bridal shopping experience. Please do let us know at the time of booking which gowns you are interested in so we can make sure that we book you in at the right shop.
Can I return a wedding dress I bought?
As all of our sale wedding dresses are shop samples, it means that they have been tried on multiple times by the brides at the shop. We take upmost care in looking after our bridal gowns, but they can have damages, imperfections or signs of ware. As such they are classed as second hand goods and are not returnable.
We of course want our customers to be happy with the dress they have purchased; and know that they are being treated fairly. So if you are unhappy with your purchase please do get in touch with us by email firstname.lastname@example.org as soon as you have received the gown and no later than 7 days post receipt and we will do our very best to resolve the situation.
How long does it take for the dress to arrive after I have purchased it?
We carefully check every gown before it is despatched to ensure that it is in the best possible condition. To allow us to do this we need a little time, so we aim to dispatch all dresses within 2 business days. The delivery company can take up to further 3 business days to deliver your gown.
You do not have a wedding dress I want in my size. How can I order one in my size?
If the wedding dress is not in your ideal size, it can be possible to alter the gown to fit. Wedding dresses can normally be let out a little; and taken in up to two dress sizes.
You can of course purchase a brand new bridal gown that would be made to order in your dress size. All our made to order gown take between 4-6 months to be delivered. Please do get in touch with us to discus this option; and we will be very happy to help.